Deposit & Withdrawal Guide
Deposit and withdraw safely using Bangladesh's most trusted mobile banking methods. Cirkex's payment system is simple, fast, and fully transparent.
Payment Methods
Bangladesh's most popular mobile banking and digital payment services are all available on Cirkex.
Step-by-Step Guide
Deposit to your account in just a few simple steps. The entire process typically takes under 2 minutes.
Transaction Limits
Each payment method has its own set limits. Check the table below before making a transaction.
| Payment Methods | Minimum Deposit | Maximum Deposit | Minimum Withdrawal | Maximum Withdrawal | Time |
|---|---|---|---|---|---|
| bKash | ৳200 | ৳50,000 | ৳500 | ৳30,000 | Instant |
| Nagad | ৳200 | ৳ 40,000 | ৳500 | ৳ 25,000 | Instant |
| Rocket | ৳300 | ৳30,000 | ৳500 | ৳ 20,000 | 1–5 Minutes |
| Bank Transfer | ৳1,000 | ৳500,000 | ৳2,000 | ৳200,000 | 1–4 hours |
The limits above apply on a daily basis. Completing account verification (KYC) allows you to increase your withdrawal limit. Any changes to limits will be reflected in the payments section of your Cirkex account.
Withdrawal Guide
When you win, withdrawing is straightforward — just follow the steps below.
Security
Cirkex applies multiple layers of security to every transaction to keep your money and personal information protected.
Details
When making payments on an online gaming platform, two questions are always top of mind — is my money safe, and will I actually get my winnings back? Cirkex has set itself apart in the Bangladesh market on both counts.
Given how widely bKash and Nagad are used, Cirkex has made them the top priority payment methods. For deposits, your balance is usually updated within 1–2 minutes. Occasional network delays may occur, but the wait rarely exceeds 5 minutes.
Cirkex takes transparency seriously — no hidden charges are deducted at the time of withdrawal. That said, your mobile banking provider may apply its own transaction fees, which are beyond Cirkex's control. For larger withdrawals, bank transfer is worth considering, as it may carry lower fees compared to mobile banking.
Yes, Cirkex may verify your identity when you make your first withdrawal — this is a security measure. Submitting a copy of your national ID or passport typically completes verification within 1–2 hours. Once KYC is done, all future withdrawals will be processed much faster.
A common question is whether bonus funds can be withdrawn. Bonuses are subject to specific wagering requirements before a withdrawal is possible. These conditions are listed alongside each bonus offer — make sure to read them carefully before claiming.
Tip
Make sure to enter the reference or transaction ID provided at the time of deposit correctly. An incorrect reference may delay your funds from being credited.
Having your identity verified speeds up withdrawals significantly. Completing KYC right after opening your account means no delays down the line.
Using the same mobile banking number for both deposits and withdrawals is safer and helps speed up the verification process.
Mobile banking servers tend to be busy between 7–10 PM. For faster processing, consider making large withdrawals in the morning or afternoon instead.
Keep a screenshot of every transaction. If an issue arises, showing it to support will help resolve it faster.
Common Issues
Technical hiccups happen sometimes. A deposit not showing in your balance is the most common issue — and in most cases it resolves itself within 5–10 minutes. If not, follow the steps below.
First, confirm that the transaction was successful in your mobile banking app — check for a confirmation SMS or notification. If it went through, contact Cirkex support with your transaction ID and a screenshot.
Don't worry if you see a "Processing" status after submitting a withdrawal request — that's completely normal. Cirkex's payment team manually reviews every withdrawal as a security measure. Requests are typically processed quickly during business hours.
If your withdrawal hasn't been processed after 24 hours, please reach out to support via live chat or email. Be sure to include your transaction ID and the time of your request.
Frequently Asked Questions
Here are answers to the most common questions users ask about payments on Cirkex.