Data protection

Cirkex Privacy Policy – Your data is completely safe with us

Everything about how Cirkex collects, stores, and protects your personal data is explained here in plain language. Your privacy is our responsibility.

Last Updated: January 2026
🔒
SSL Encryption
🛡️
No sale of data
👁️‍🗨️
Full Transparency
Your control

📋1. Introduction

Cirkex (cirkex.bet) is an online betting and gaming platform serving users in Bangladesh and other countries. This Privacy Policy ("Policy") explains how Cirkex collects, uses, stores, and protects your personal data.

By registering, logging in, or using any service on Cirkex, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform.

Our core commitments: Cirkex never sells, misuses, or shares your personal data with third parties without your consent. Your privacy is our highest priority.

This Privacy Policy of Cirkex Terms & Conditionsapplies in conjunction with. In the event of any conflict, the Terms & Conditions shall prevail.

📥2. What information we collect

Cirkex collects only the minimum information necessary to provide its services. The different types of data are outlined below:

Data type Example Reason for collection
Identity-Related Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact information Email, phone number, address Account Management & Notifications
Financial information Mobile banking number, transaction history Payment processing & fraud prevention
Technical information IP address, device information, browser type Security & Technical Issue Resolution
Usage-Related Betting history, login times, preferred games Service improvement & personalised experience

Cirkex never directly collects or stores your full bank card number or password. Sensitive payment information is always kept encrypted.

⚙️3. How we use your information

Cirkex uses collected data solely for specific and legitimate purposes. The main reasons your data is used are outlined below:

  • Account management: To create, verify, and maintain your account.
  • Payment processing: To process deposits and withdrawals securely.
  • Customer Support: To address your complaints, questions, and issues.
  • Security verification: To prevent fraud, money laundering, and unauthorized access.
  • Age verification: To ensure that only users aged 18 and above can access the platform.
  • Service improvement: To analyze user experience and continuously improve the platform.
  • Legal Obligations: To meet regulatory requirements and comply with legal obligations.
  • Promotional Communications: To send you offers and updates with your consent.

Important: Cirkex never sells your data to third parties for marketing purposes. You can opt out of promotional emails or SMS at any time.

🤝4. Data Sharing Policy

Cirkex may share your personal data with third parties in limited and specific circumstances, as detailed below:

Third Parties Reason for sharing Security Measures
Payment Providers To process transactions via bKash, Nagad, and Rocket Only essential data, encrypted
KYC Verification Services To verify identity and age Contractual Confidentiality Terms
Law enforcement agencies When required by legal order or investigation To comply with legal processes
Technology service provider Hosting, cybersecurity & analytics Data processing agreement signed

Outside of the cases mentioned above, Cirkex never shares your data with any other party. Users will be notified in advance in the event of any business merger or acquisition.

🍪5. Cookies & Tracking Technologies

Cirkex uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser.

  • Essential cookies: Essential for maintaining login sessions and security. These cannot be disabled.
  • Functional cookies: Used to remember your language preference and account settings.
  • Analytics Cookies: Used to understand which parts of the platform are most visited. This data is not used to identify individual users.
  • Marketing cookies: Only active with your consent. Used to show you relevant offers.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain features on the platform.

🛡️6. Security measures

Cirkex uses industry-standard security technology to protect your data. Our security framework is described below:

  • SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted with 256-bit SSL.
  • Two-factor authentication (2FA): OTP verification is available for additional login security.
  • Firewall & DDoS Protection: Advanced firewalls are in place to protect servers from external cyber attacks.
  • Regular security audits: Regular security audits are conducted by third-party experts.
  • Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used to keep it secure.
  • Restricted Access Controls: Only authorized personnel have access to specific data.

In the Event of a Data Breach: In the event of a data breach, Cirkex will notify affected users by email within 72 hours and take immediate steps to resolve the issue.

⚖️7. Your Rights

You have certain important rights regarding your personal data on Cirkex, as detailed below:

👁️
Right to Access

You can request to view the data Cirkex holds about you at any time. Email our support team and the information will be provided within 30 days.

✏️
Right to Rectification

If any of your information is incorrect, you can request a correction through Account Settings or by contacting Support.

🗑️
Right to deletion

You may request deletion of your data. However, certain information must be retained for a specified period due to legal obligations.

🚫
Right to object to processing

You may object to your data being used for marketing purposes and can opt out at any time.

📦
Right to data portability

You may request your data in a structured format that can be transferred to another service.

⏸️
Right to restrict processing

In certain circumstances, you may request a temporary suspension of the processing of your data.

To exercise any of the rights listed above support@cirkex.betEmail us at.

🗓️8. Data retention period

Cirkex retains your data only for as long as necessary. Retention periods vary depending on the type of data:

  • Account information: For the duration of account activity and up to 5 years after closure.
  • Transaction Records: Retained for 7 years due to legal obligations.
  • KYC Documents: Up to 5 years after account closure.
  • Customer Support Contact: Retained for up to 3 years.
  • Cookies & Session Data: Automatically deleted at the end of a session or after a maximum of 1 year.

Once the designated retention period ends, your data is securely and permanently deleted or anonymised so that you can no longer be identified.

🔞9. Protection of Minors

Cirkex strictly prohibits anyone under the age of 18 from using the platform. We take the following measures to protect minors:

  • Your date of birth is verified at the time of registration.
  • Age is verified through government-issued ID as part of the KYC process.
  • Additional verification is required in suspicious cases.
  • Any account identified as belonging to a minor will be suspended immediately.

If you are aware that a minor is using Cirkex, please support@cirkex.betto let us know. For more details, please refer to our Responsible Gaming Visit the page.

🔄10. Changes to the Privacy Policy

Cirkex may update this Privacy Policy as needed. When changes are made, we take the following steps:

  • Members will be notified by email at least 14 days before any changes take effect.
  • The "Last Updated" date at the top of the page will be changed.
  • In-platform notifications will be displayed for significant changes.

Continued use of the platform after changes have taken effect constitutes acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request to close your account.

📬11. Contact us

For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please contact us through the following:

  • Email: support@cirkex.bet
  • Website: cirkex.bet
  • Response time: Within a maximum of 30 business days

Our data protection team processes your request as quickly as possible. Complex requests may take additional time, but you will be informed in advance.

Our 6 commitments to protecting your privacy

Cirkex backs its words with action when it comes to protecting your personal data. Here are our six core commitments.

🔒
End-to-end encryption

All your data and transactions on Cirkex are protected with 256-bit SSL encryption, making them unreadable to hackers or any third party.

🚫
No sale of data

Cirkex never sells your personal data to third parties. Your information is used solely to provide you with our services.

👤
Your control

You have full control over viewing, correcting, or deleting your data. Contact our support team at any time to exercise your rights.

🔍
Full Transparency

What we collect, why we collect it, and how we use it — all clearly laid out in this policy. No hidden terms.

🛡️
Regular security audits

Cirkex's systems are regularly audited by third-party cybersecurity experts, and any vulnerabilities are addressed promptly.

📩
Quick response

Cirkex responds to all privacy-related requests within 30 days. Urgent matters are handled more promptly.

Play safe, enjoy with peace of mind

Your data is fully protected at Cirkex. Open an account today and experience Bangladesh's best online gaming — with complete privacy guaranteed.

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